FAQ

Frequently Asked Questions

Looking for quick answers to your tire cover queries? Our FAQ page is your go-to resource for all tire cover concerns. Discover the perfect fit for your vehicle, learn about our durable materials, and understand how to maintain your tire cover for lasting protection. Dive into our comprehensive guide and drive with confidence, knowing your spare tire is shielded with style and quality. Explore now and find fast solutions to common questions, ensuring your tire cover needs are covered.

FAQ Page Purchasing Questions :

   Do I need to pay sales tax?

 A. States we pay tax to are: FL, CO.NJ, IA, NC, MI, OK, NM, NY, CA, GA, IN, LA, and HI. These rates vary.

What are the accepted Credit Cards?

 A. Master Card, Visa, American Express, Discover..all processed by Stripe + Paypal

Do you accept international orders?

A. We can ship your order anywhere in the world.

Can I order and pay over the phone?

A. Yes, Call 727-530-7300 for help

in the opening hours Monday through Friday 

10 A.M. to 2 P.M. to speak a customer service.

What should I do if my credit card has an error?

A. Call, 727-530-7300 for help

in the opening hours Monday through Friday 

10 A.M. to 2 P.M. to speak a customer service.

What can I do if I can’t place my order online?

A.  Call, 727-530-7300 for help

in the opening hours Monday through Friday 

10 A.M. to 2 P.M. to speak a customer service.

Where are located?

We are located at 5639 70th Ave. N.

Pinellas Park, FL 33781.

 

 FAQ Page Processing Questions :

Are all of your covers in Stock?

 Processing is usually 3-4 days.

Custom  Ordered covers could take several weeks.

Can I change my order after my credit card is charged?

 A. Please be advised that once an order has been placed and processed, it is difficult to make modifications and cancellations. If you wish to change your order, please click the button to contact us. We will do our best to accommodate your situation. However once your order has been shipped, the order can not be changed or canceled.

How are orders shipped or tracked?

A. UPS ships orders and USPS Tracking numbers will be emailed to you upon shipping.

Can you ship tire covers to a P.O. Box?

No, we can not be sorry.  Except for business, we can send tire cover businesses.

What should I do if my order never arrives?

 Please contact customer service for assistance. 

If there any problems with your orders where can I an e-mail?

orders33773@gmail.com

Questions about After-Sales:

How do I return a product?

 A. If you need to return or exchange a cover, please use the Contact Us button.

This site reserves the right to adjust the Return and exchange policy.

 How long will it take to process the exchange or refund?

The total time is in two parts. The first part is the processing time.  This is the time from when you request for exchange

  or refund, plus the processing procedure. The second part is the actual shipping time. This is the time it takes.

If any other questions e-mail: orders33773@gmail.com.

Thank you

Not sure what size to buy? Please use our TIRE SIZE CALCULATOR to check your tire size. — Steve, CEO

For wholesale pricing, visit our corporate store, Custom Grafix Industries. com