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Are You Protected?
Custom Grafix 1 Year Warranty obligations for this product are limited to the terms set forth below:
Custom Grafix Industries, Inc. warranty against defects in materials and workmanship under regular use for one year. If a sewing or printing defect arises and a valid claim is received within the Warranty Period.
Its an option and to the extent permitted by law. Custom Grafix will either (1) repair the defect at no charge, (2) exchange the product with a product of equal value, or (3) refund a partial purchase price of the product. The limited warranty does not cover the following.
- problems arising from vandalism
- print abrasion from impact
- imprint staining from improper installation
- Car wash abuse and use of any oil-based cleaners or polishes are not under warranty.
Custom Grafix, Inc. will review all claims and award the warranty to the ones we deem viable based on the complaint made on the problems with the product.
(Customer must pay for all shipping costs on return items)
You receive a 1 Year warranty upon purchase. To extend it another year, adding 12 more months, giving you a total of 24 months of protection, is only an extra $10.95!
Shipping time is estimated from one day for Zone One through two, two days for Zone Three through Zone Four, and three to five days for Zone Five through Zone Six. All shipping is done from Florida at zip code 33781
- The Anti-Theft Security System is an item that needs to be installed when the tire cover is made, so it can not be shipped.
- The One-year Warranty will not be shipped with the tire cover; instead, it is held in the customer purchase file. Please write down your order number and keep it for later if needed.
- If you order a custom hat with a matching logo, the shipping time is between five and fourteen days.
- Camera holes must be installed when the tire cover is made, so it can not be shipped.
After the order, Pre Shipping time is estimated at one to three days for preparation and packing. Shipping is either by USPS or UPS.
Shipping time is estimated from one day for zone one through two, two days for Zone Three through Zone Four, and three to five days for zone five through zone six. All shipping is done from Florida at zip code 33781
26", 27", 28", 29", 30", 31", 32", 33", 34", 35", 37"
|Security Grommets & Cable||
Once the item has been returned and inspected, we only replace items if they are defective or damaged. There will be no charge for an exchange of an item of the same size and color. If an item needs to be exchanged for a large size or a change of color, there may be an upcharge for restocking. The return address is 5639 70th Ave N. Pinellas Park, Florida 33781.
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
- We gladly accept returns for most full-priced online items for a refund or exchange within 30 days of purchase. Remember that all returned merchandise must be unworn, unwashed, and in original packaging.
- If the return is because you ordered the wrong size or anything else that would be considered the customer’s fault, then THE CUSTOMER NEEDS TO PAY FOR THE RETURN SHIPPING.
- If the return is because of a defect you would like corrected, please use our contact page and state your reason, and you will be sent a free return label.
Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within ten working days.
Late or missing refunds
If you haven’t received a refund, recheck your credit card or PayPal account first.
Then contact your credit card company. It may take some time before your refund is officially posted.
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